The operational overhaul delivered measurable financial improvements. Within two years, the portfolio realised a measurable improvement in asset-level EBITDA, driven by a reduction in vacancy rates and lower re-letting costs. The shift to a proactive retention strategy reduced tenant churn by 19%, stabilising the revenue stream. This strengthened operational profile allowed the client to refinance the portfolio on more favourable terms, improving the portfolio’s financial profile and supporting more strategic capital decisions.